For real-estate agencies · Luxembourg
Transform your customer service with Kaptia's AI.
The AI assistant that answers every enquiry in under 30 seconds — on WhatsApp, your website and your portals. It qualifies leads, schedules viewings and delivers them ready into your CRM. In French, German, English and Portuguese.
- Messenger
- Website
- Portals
Good evening, is the apartment in Bonnevoie still available?22:47
Good evening! Yes, it's available. Are you buying to live in, or as an investment?22:47
To live in. Could we visit this weekend?22:48
Of course. Saturday at 10:00 or 11:30?22:48
Lead qualified → handed to the agent
The first to reply wins the viewing.
A buyer contacts 3 or 4 agencies at once, often in the evening or at the weekend. By the time you call back on Monday morning, they've already visited elsewhere. Every unanswered lead is a commission that goes to a competitor.
Leads outside office hours
A large share of enquiries arrive in the evening and at weekends, when nobody answers.
Repetitive questions
Budget? Financing? Neighbourhood? Your agents repeat the same questions instead of selling.
Unqualified leads
Viewings organised with window-shoppers, while serious buyers wait.
How it works
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Connect your channels
WhatsApp, website form, portal e-mails. Set up in a few days, without changing your tools.
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Kaptia converses and qualifies
Budget, financing, timeline, property type. A real conversation, in the client's language, 24/7.
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The lead arrives ready in your CRM
Complete file, score, proposed appointment. Your agents only confirm and sell.
It works with your tools
Kaptia integrates with your real-estate CRM and your lead sources.
- Whise
- Apimo
- atHome.lu
- Immotop.lu
- Immoweb
Integrations rolled out progressively according to your setup.
Your data stays in Europe
Your clients' data is sensitive: budget, family situation, financing. Kaptia is hosted and operated in the European Union, GDPR-compliant. Consent register, automatic purging, and a human can take over at any time.
- EU hosting
- GDPR / CNPD compliant
- Built-in human handover
Pricing
290 €/month
Setup: €1,500 (free for the first 5 agencies)
- Unlimited conversations
- WhatsApp + website
- 4 languages
- CRM integration
- No commitment — cancel any month
Financing of up to 70% available via the Luxembourg SME Packages.
FAQ
Does it replace my agents?
No. Kaptia does the screening and books the appointments. Your agents do what earns: viewings and negotiation.
What if the client asks a complex question?
Kaptia hands the conversation over to an agent, with the full history.
How long does it take to start?
A few days: connecting your channels, importing your listings and your tone of voice.
Is my data used to train AI models?
No. Your data remains yours, hosted in the EU.
Does it work in Luxembourgish?
French, German, English and Portuguese are covered. Luxembourgish is in the works.
Try it now, on your phone.
Send a message and see how Kaptia answers your future clients.