For clinics & medical practices · Luxembourg
The AI assistant that answers your patients, 24/7.
Opening hours, fees, exam preparation, appointments: Kaptia replies within seconds, in 4 languages, on WhatsApp and your website — and forwards every request to your front desk. Never medical advice.
Appointment reminder
Patient: Marie Muller
Date: Tuesday 26 August
Time: 2.30 pm
Location: Dr Weber's practice, Luxembourg City
18:02Hello, I can't make it on Tuesday. Would you have a slot later in the week?20:41
Of course! I can offer you Thursday 28 August at 10.15 am or Friday 29 August at 4 pm. Which do you prefer?20:41
Friday at 4 pm, perfect.20:42
All set! The appointment on Tuesday 26 August at 2.30 pm is cancelled. New appointment: Friday 29 August at 4 pm, Dr Weber's practice. See you soon!20:42
Appointment rescheduled → clinic calendar
Kaptia never gives medical advice and never asks for health data. In an emergency, patients are immediately directed to 112.
The phone rings, the front desk is already busy.
Patients call about opening hours, fees or exam preparation — often outside opening times. Every missed call is a patient calling elsewhere or a missed appointment.
Missed calls
Requests come in the evening, on weekends and at peak times, when the front desk cannot answer.
Repetitive questions
Hours, fees, coverage, preparation: the same answers, dozens of times a day.
No-shows
Without confirmation or reminders, slots are lost to no-shows.
How it works
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Connect your channels
WhatsApp and your website form. Set up in a few days, without changing your tools.
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Kaptia answers and organises
Hours, fees, preparation, patient languages. Medical questions are redirected to your team, emergencies to 112.
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The appointment lands in your calendar
A slot offered according to your rules, with a summary sent to the front desk. Your team always stays in charge.
It works with your tools
Kaptia integrates with the calendars and software used by practices in Luxembourg — Doctena, Doctolib, DoctiPro, Logicare.
- Doctena
- Doctolib
- DoctiPro
- Logicare
Integrations rolled out progressively according to your setup.
Minimal data, kept in Europe
Kaptia never asks for medical data: only what is needed to organise an appointment. Hosted and operated in the European Union, GDPR / CNPD compliant, automatic purge, and a human can take over at any time.
- EU hosting
- GDPR / CNPD compliant
- No medical data collected
FAQ
Does Kaptia give medical advice?
Never. Any medical question is redirected to your team, and any emergency to 112. Kaptia only handles reception: hours, fees, preparation, appointments.
How are appointments booked?
According to your rules: the slots, durations and consultation types you define. Kaptia offers, your calendar (Doctena, Doctolib…) confirms.
What about patients who don't speak French?
Kaptia automatically replies in French, German, English and Portuguese, matching the patient's language.
What happens when Kaptia doesn't know the answer?
It says so, takes the patient's details and forwards the request to your front desk. A human can take over at any time.